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Very disappointed with the return policy!!!! I was at the 3825 E. Calumet St Appleton, WI. Around 9:30 12/27/15. I wanted

to return a $59 jacket I purchased a few months ago. I did not

have the receipt, BUT the tags were still on it. The cashier tried looking it up under my rewards, couldn't find it. I told her maybe it was back in October. Her response was"we don't look back that far, we cant hold on to all that information" Wasn't a very warm and friendly response. Or one that makes sense. So, she gave store credit for 85% of what I paid for. In which I would understand if the jacket is at a discounted price. So I took the store credit. I started looking on the sales floor for the jacket. Found it, price was $59. I find a different associate, explain my complaint. Just got another rude response

Ok I can understand if the jacket was at a different price on the sales floor, but it was the same price as what I paid for. Really not fair at all. Bad business ethic. Not pleased with the attitude I got with the cashier and not pleased with getting scammed money. Kohls, Target, Walmart,, etc. You will receive in store credit for the amount that the item is at the current time. Target can even scan the card you used to pay and return $ that way too. Extremely angry and not pleased one bit. It's about being fair and just to your customers. So, every customer that wants to return something without a receipt, they will receive their return, but minus 15%. That's awful. I work in the customer service field, this was handled poorly.

Reason of review: Return Policy.

Preferred solution: Refund my money!!! Im never spending my family's hard earned money at Gordans. .

Gordmans Cons: Return policy and customer service.

Location: Appleton, Wisconsin

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Guest

I had a similar experience in East Peoria,Il The clerk wouldn't give me a refund without a receipt..The item was in the store for the full original price. She wanted to give me 2.20 for a 10.00 item..I asked if they could look it up since I used there credit card ..she said no Badddddd business!

Guest

The return policy is 60 days. That's pretty generous, some stores only allow 15.

If you had shopped the same day they should have offered to give you 15% off of an item of the same value.

Just fyi Kohls give you the lowest sale price in the last 30 days.

If you bought it full price but it then goes on clearance for 80% off (as an example), you're out of luck.

Guest
reply icon Replying to comment of Guest-1095182

i totally agree! i would have gave her nothing. no receipt no return.

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